The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). I've had telewest for a few months now, I have broadband and two set top boxes for the TV. . Options. Feed the screws provided with the mount kit through the holes on the mount and tighten them by hand. The problem is the Hub is in my Study and the - 4964746. Manage Your Account. Check to see if there is just a cable coming out of the wall as sometimes the rest has been removed, otherwise: Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sundayon 17-12-2022 10:39. The below cable coupler has been recommended to connect aerial cables to the white Virgin cable included in the set up box. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. on 04-02-2023 11:17. The OUT terminal from the Technetix isolator has a terminator cap on it. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. In that case call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Explain what needs to be done and book an engineer visit. Re: No wall socket. Browse Virgin Media Virgin Media Community. I was trying to book an engineer but I didn’t get anywhere. I think there’s something missing to the Virgin Media wall socket in my flat. On the day of activation, connect your new router to the master phone socket. Hi, I have the same issue. The new ones are just screws, the old style Telewest ones are like star shaped head. They are open 8:00am to 9:00pm Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. Forum Team. Explain what needs to be done and book an engineer visit. Re: No Virgin Media wall socket at installation - M100 Fibre Broadband. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. QuickStart, set up and connections. It probably goes into another room in the house. The isolator cable should push over the spare F-connector port on the splitter you have in your hand. We have a virgin media wall socket with an - 4353656 - 2. Turn on and start the Box. I don't work for Virgin Media. Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections. From there it is going into the white distribution amplifier. I've got 2 wall sockets that I think are likely. Tudor. Thank you for your post and welcome to the community. Options. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Call Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post. AnthonyRaw1986. Give the pre-installs team a call on 0800 052 1734. Please help. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). 1 ACCEPTED SOLUTION. Hi, I am experiencing the same issue with my install kit. This next section will take about 30 minutes. Options. . Aug 8, 2019. Do I need to book an engineer appointment? as I don’t have an active account it’s not showing me any options online or on the app. Call the Pre-installation and delivery team on 0800 052 1734. I also have this other dual cable going to the Smart Hub. Everything is converted to specialised triple screened coaxial cable. B&Q are running low on these however. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . Whichever is the most suitable. Account - Mobile. Stay safe online. The status page of the Hub's menus shows if Telephone is Enabled / Disabled. AnthonyRaw1986. Other companies had wall sockets with broadband and ethernet, but Virgin media has only broadband one. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults don't press any buttons then you should be placed into a queue and an agent should pick up the phone and book the tech for you. If you haven't set it up in the past, Netgear might have a setup you have to go through. It should be free of charge. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If you can't find it, have a look outside for any wires entering your home, then look for a white box on the wall inside. Joining in. QuickStart, set up and connections. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. Manage Your Account. My Virgin Media App. Account - Mobile. Hi today I received my QuickStart package however when I went to install the hub I noticed my virgin media wall socket on the inside was blocked off with some kind of hard paste or cement, this makes it impossible to screw the hub you can’t get to the threads I have already booked a engineer but was just. My cable had a big red label on it saying ‘push it on, don’t screw it in’ but that label could have fallen off OP’s cable. First picture is telephone socket which is now not used. ^Martin. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Learn more. Stay safe online. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. I'm a Very Insightful Person, I'm here to share knowledge. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. ago Sometimes you will get a random cable sticking out of a wall with no isolator. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. VM BB TV Landline. I’ve just received my quick start package. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Just had the Hub 3 delivered for Quickstart. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. If you want to extend your Virgin Media cable, you will need to contact Virgin Media, and they will send you the cable you need. com We're sorry to hear that there is no longer a Virgin Media wall socket in your property. Connect the Hub’s power cable with the blue tab. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. A Virgin Media. 0 Kudos. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. . Networking and WiFi. There must have been a previous installation or you would not have been offered a self install. If you have a phone that uses batteries, check they’re inserted correctly, charged – and replace, if necessary. Stay safe online. The internal wall sockets may be under different names of former cable companies such as NTL, Cabletel, Telewest etc. Hi we have just moved in to our new home so I got the Virgin Media hub but we have no wall socket whatsoever and only few cables running in - 5321685. 2. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. Options. Issue being I have no virginmedia wall socket, just a VM phone line and then a cable coming in beneath that - which I tried using. Customer since 1993. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Robert_P. Need to contact Virgin Media Customer. Phone line - 5 mins. Try plugging the cable you can see into the hub to see if it works. My Virgin Media App. Either screw the other end of the white cable directly into the hub, or unscrew the white cable from the wall box & replace with the cable from the quick start kit. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. In my case the BT socket is no longer used at all and my phone connects into the back of the Virgin Hub - no additional socket on the wall needed. I am getting a virgin media self installation kit delvered on Wednesday 9th August as I was informed on Virgin Media site online. Hi, Same problem here. I have received my quick start-up kit. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. So, if you see that replacing a broken wall socket is quite expensive for you, the best thing you can do is to use another wall socket in the house. You need something called a barrel to connect the two. Finish tightening the screws with a screwdriver to secure the mount. in Networking and WiFi. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. I'm here to share knowledge, I don't work for Virgin Media. It is actually a VM box but a very old one, even though it was still in use just over a month ago. I don't work for Virgin Media. Like with the old box, plug the white cable adapter from your QuickStart kit to the new box, then connect the Ethernet cable to the WiFi Hub, the HDMI. Hi, I've just moved house and the previous owner had Virgin fibre, so I have chosen to go with them. Chatter and natter. I have taken a look on our side and can see you have spoken with the team regarding this. I'm currently renovating my living room, including the electrics. My Virgin Media App. Yes, we will be able to fit another socket for you. The yellow labelled parts have HDMI cable been supplied in the box. You should see a cable going through the wall and if you trace this inside, you should get the cable. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. 2: Seeker. Reply. Quickstart is the quickest and easiest way to setup our services. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. . My Virgin Media App. I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. Account - Cable. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. This is designed to push over the existing screw connector the outlet has. Back a step. We only have the Open reach Master socket 5C. Failing that phone the Pre-installation and delivery team on 0800 052 1734 & explain the situation. Thank you. Problem solved? Click to. on 27-01-2023 17:22. Getting Connected with Virgin Media is easy when you have a wall socket. Virgin offers self-install to properties that have recently had a service. I have looked everywhere but can't seem to find one. the technician came and setup the hub and socket but he said there was no signal and there must be wrong with the underground wire that connects my apartment to the main virgin hub which is some yards away. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media Wall Socket. I don't have a Virgin wall socket. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. This is designed to stop ingress from broadcast TV, Radio & Mobile phone signals, which could cause serious issues with your installation. Virgin Media; My Virgin Media; Shop;. The phone number doesn't connect you. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. The cable already comes in through a chiselled out hole so will probably put in a socket box with your suggested brush faceplate. Turn on and get connected. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. The first thing is to start making alternative arrangements for your internet connectivity. Really basic information. Eric714. Incidentally the phone socket is redundant if not in use and can be safely removed. I presume. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Receiving my quick start hub tomorrow, we have the brown VM box outside but don’t have the white wall socket on the inside, all the wiring is behind the walls/under the carpet. Follow these simple installation steps for your Virgin Media home phone set up. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. However, I do not have any of the specified wall sockets available. If you have been given a Quickstart pack, but you can’t find a Virgin Media wall socket,. 0 Kudos Reply. Once your kit is delivered though it will be activated shortly after and VM will start charging you for your package so it is in everyone's interests to get a tech out asap to connect you. The cables won’t attach to the wall socket which looks mangled. Don’t have virgin media wall socket. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Broadband deals; Broadband, TV and phone deals; Broadband and phone dealsFeb 22, 2022. So you can either unscrew this one & push on the connector provided in the Quick Start pack. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos. Socket should be on the underside. 0 Kudos. You can possibly do this in two ways. Call the Pre-installation and delivery team on 0800 052 1734. Don’t plug the power cable into a plug socket yet. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Virgin Media; My Virgin Media. #2 Absolutely not. 132Mb average speed. Some photos would help us. Estonia and the Netherlands have already switched. Tudor. You'll have to cut the cable and seal the hole up. Hi. If it’s damaged, it could. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall socket in my apartment in QuickStart, set up and connections 4 weeks ago; Wall socket connection issue on startup in QuickStart,. Router Plugin Port. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. - 5250024 Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Joining in Options. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I'm a Very Insightful Person, I'm here to share. Location. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Post a photo of the ends of the cables coming out of the wall -mthey may have the correct connector on there Also, on the exterior side of that point where they come in, do the cables run out to a VM brown/grey wall Omnibox? For a tech install call the Pre-installation and delivery team on. When you place your order, we'll let you know. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. The house is a new build, there's no lead in the paint, no aquarium or anything like that. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Any help please?Hi, I have raised the relocation request to the new property for my VM fibre and TV VM is taking time as there is sim line work that has to be completed on the area before they install at my property as my property is getting renovated wanted to get the socket installed which supports this. In response to Llfamily. I don't have a virgin media wall socket and this is stressing me out. Page 1 Installation guide Uninstall Install your TV 10 mins 30 mins. Go to solution. Yeh I have but they don’t go in all the way and only one plug. Why have I been allowed to take out a self home kit if it is - 4868899. Or you may be quicker than average! You won’t be involved the whole time. Reply. Hi @Gerry9870 thanks for your post here in the Community, although I'm sorry to hear of your concerns raised here about the switchover. If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. 3 weeks ago. Learn more. Thankssocket you need will be marked with the Virgin Media logo. In some homes there is just a loose cable, looking on the outside it may be possible to see where it enters. I have 2 Virgin Media wall sockets. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. on 22-03-2023 10:44. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. Tudor. The UK isn’t the first country to make this move. Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. Vonage 2nd line. There is no way I can insert the isolator cable into the - 5223924. It's for plugging a router/modem and/or set top box into but it won't work if you don't have a virgin media account. I would love to help you get your service installed. What would be easier, cheaper and overall futureproof would be to install your own cat6/7 ethernet cable and plug it into the router and either run it internally or drill outside the. Don’t have a virgin media wall socket; Options. Unlike the pictures I’ve seen elsewhere, we do not have the cable coming out of the wall socket to plug the wire into. Ideally, if you have the comcast modem and a separate router you'd put the modem in bridge mode to avoid double NAT issues. New Install Assistance. Plug the cables into the Hub. Virgin will not remove them. Account - Cable. correctly to the Virgin Media wall socket, please follow these instructions to get set up. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. The Openreach sockets do not work for Virgin Media. Which was great as that is in a better location than my master Socket was. Also there will be an external, often brown, omnibox. Browse Virgin Media Virgin Media Community. Choose the best spot for your wifi hub. There was no plug socket nearby for this to be used, so in the end he had to drill the cable through. These do not work. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Security. Trouble shooter. Hello, I’ve been sent a start up kit with my hub in saying I need to plug the red banded cable into the virgin wall socket like above, however I don’t have one in my property. Browse Virgin Media Virgin Media Community. Kit arrived today…no wall box so unable to install. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Broadband wall socket. Hi, I am experiencing the same issue with my install kit. My Virgin Media App. Tudor. . There is a cable on the right of the box coming from the outside. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. on 08-01-2023 20:46. 4. My router does now provide internet but the light is always yellow and it. Can I have engineer visit and setup it? I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. We have an unwanted virgin box hanging off the front of our house we’ve moved into. on 05-09-2023 20:36. And perhaps Virgin should also tell new customers to not cancel they’re existing supplier as Virgin probably won’t deliver on the date they say. 3 5 comments Best Add a Comment LayerTough • 1 yr. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. When you 'page' the handsets, all of the cordless handsets should ring. Not all properties have an internal wall box. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Broadband deals; Broadband, TV and phone deals;QuickStart, set up and connections. I don't work for Virgin Media. I was told when purchasing the broadband package that fibre was available here and already in use, so am wondering if I'm missing something. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Either extend the disconnection date of your current provider, or put something else in place for the intervening time. I am going to send you a private message. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. A master socket is the main socket for the phone line in your home, not an extension socket. I’m aware that virgin media has been used in this flat before and I qualified for a quick start kit however there is no virgin wall - 5134896. But it seems we're missing the isolator cable that attaches the wall socket (threaded) to the box socket labelled 'wall', also a threaded connection. Hi I’m just wondering if I could get an engineer to come out and help put in a new wall socket I have a different type of internet and have switched recently and need a new wall socket to plug in the new internet. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. in Networking and WiFi Sunday; No Virgin Media Wall socket . on 01-01-2023 23:18. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoFlashing red is normally telephony fault or no signal. You can also check for a loose cable as not all properties have a socket. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. Re: Wall socket. Also there will be an external, often brown, omnibox. on 30-09-2022 14:24. No, the ethernet cable is for a wired device if you have one. My previous sky microfilter attached here. Stay safe online. Virgin will not remove them. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. • Check the connection is tightly connected, it will make a 'click' noise when connected perfectly. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. --. Check service status. ) The hub will be in here too. Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs. Summary of Contents for Virgin Media Virgin TV V6. Sometimes you'll just have a wire coming in rather than a wall socket. There is an access panel in the ceiling for pipes and cables. Back a step. The box and cables may have been removed by the previous occupiers. You can just disconnect the flylead from the isolator tho as it has a barrel on it. However, I do not have any of the specified wall sockets available. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. on 25-09-2022 15:41. I recently applied and received the delivery for a virgin package of tv broadband. 63K; 3. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Or wait here a day or two for a VM Mod to pick this up. You'll have to cut the cable and seal the hole up. Virgin Media; My Virgin Media; Shop; Help;. If your virgin phone line is not working, There could be a network issue in your area – by signing in to your • Check for. Live TV uses co-ax cables. Subscribe to this message's RSS feed. Virgin Media; My Virgin Media;. Virgin Media have used the Openreach socket to provide telephone services. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. I'm very sorry to hear about the non-wall socket. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. I am going to cancel. VM don't send out the quick start kit unless there has previously been a VM connection in that property. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. I do not have a Virgin media wall socket and need to book an installation but am a tenant of a property and am having trouble getting the landlord to book it himself as I don't have details like his memorable word for phone use. We would like to show you a description here but the site won’t allow us. My computer is upstairs and my router is downstairs, chained to the existing fibre wall socket. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. When the door-to-door salesperson from VM was negotiating my contract with me he assured me that my flat was already hooked up (he looked it up on his tablet), but. There are two outputs from here (the two connectors that are close together on the white box). If there are any issues with the date or time please let me know and we can look to alter this to something more suitable. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Customer since 1993. Follow the instructions on screen to finish your setup. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. I've just moved into a property and I'm trying to set up my Virgin Fibre broadband. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. . on 22-08-2022 08:33. Then push the connector VM have provided over the screw thread. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are multiple different branded wall boxes inside our flat but none seem to be properly connected. If no. I can't find an internal wall socket. We would like to show you a description here but the site won’t allow us.